Frequently Asked Questions
Everything you need to know about our premium denim and heritage goods.
How do I determine the correct size for raw denim?
We provide detailed measurements for every garment. We recommend measuring a pair of jeans you currently own using our 'Blue Owl Measuring Guide' and comparing those specs to the product page to ensure the perfect fit.
Do you offer hemming services?
Yes, we offer complimentary chain-stitch hemming on all full-price jeans purchased from our store. We use authentic Union Special machines to ensure a period-correct vintage finish.
What is your return policy?
We accept returns for store credit or exchange within 21 days of the original purchase date, provided the items are in unworn, original condition with all tags attached. Please note that hemmed items are final sale.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping via UPS or USPS usually takes 3-5 business days, while international shipping times vary by destination and customs processing.
Do you ship internationally?
Yes, we ship worldwide. International customers are responsible for any customs duties, taxes, or import fees levied by their local government upon delivery.
How should I wash my raw denim?
To preserve the dye and integrity of the fabric, we recommend wearing your jeans as long as possible before the first wash. When necessary, hand wash in cold water with a mild detergent and hang to air dry.